Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.
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Reporting missing baggage
Reporting missing baggage
Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems
Baggage problems
section of our website.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form
If your arrival airport is outside of metropolitan France
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Other claims
Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via e-mail or by mail.
Go to customer claims and suggestions
If you are abroad, please connect to your country’s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.
Your request concerns Flying Blue
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?