Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only. Follow us on Twitter
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Reporting missing baggage

Reporting missing baggage

Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems Baggage problems section of our website.
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.

If your arrival airport is in metropolitan France

You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival. Access the declaration form

If your arrival airport is outside of metropolitan France

Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Other claims

Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via e-mail or by mail.
If you are abroad, please connect to your country’s Air France site (accessible via and visit the “Contact us” section to obtain the local customer service phone number.

Your request concerns Flying Blue

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
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