Air France - Sky Team

Reporting missing baggage

If you did not receive your baggage upon arrival at the airport, please let us know as soon as possible by submitting your claim online*.
We will make every effort possible to resolve this issue as soon as possible.
For more information, please see the “Baggage problems” section of our website.
To inform us of a baggage problem (missing items, damaged baggage), please use the form below.
* Only if your arrival airport is Lyon-Saint Exupéry.

Other claims

Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via e-mail or by mail.
If you are abroad, please connect to your country’s Air France site (accessible via and visit the “Contact us” section to obtain the local customer service phone number.