If you did not receive your baggage upon arrival at the airport, please let us know as soon as possible by submitting your claim online*.
We will make every effort possible to resolve this issue as soon as possible.
For more information, please see the “Baggage problems” section of our website.
To inform us of a baggage problem (missing items, damaged baggage), please use the form below.
* Only if your arrival airport is Lyon-Saint Exupéry.
Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via e-mail or by mail.